We do not offer a “satisfaction money back guarantee” on orders of Tongkat Ali Extract. Though we use pure extracts, not all users will experience the same satisfying results. All sales are final and no refunds will be provided. If you have any questions or concerns please contact customer service at firstname.lastname@example.org or Swanand@arkabiologics.com. If the goods you receive are faulty, we will replace those goods if they are returned to our address within 15 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.